Disclaimer

Product Availability:

We make every effort to ensure stock availability as indicated. However, should the product become unavailable, we will offer a comparable alternative that meets the same quality and specifications. If an alternative is not available, we will notify you promptly and provide a suitable resolution.

Delivery and Shipping:

All deliveries will be made in accordance with our stated timeframes. However, delays may occur due to unforeseen circumstances. We strive to deliver your order within 7 to 21 working days, but delivery times are estimates only. If additional charges are necessary for shipping, you will be informed upfront before proceeding with your order.

Tracking Information Policy:

We do not provide tracking numbers as part of our standard service. Tracking updates may only be available if an order has not been received within 21 working days and will be provided at our discretion.

By placing an order, you acknowledge and accept this policy.

Shipping Charges:

We no longer offer free shipping on any orders due to the operational costs associated with shipping within Australia. Previously, we offered free shipping, but we have found that the costs of shipping through local companies are unavoidable. As a result, shipping fees may apply to all orders.

Please note, if there is any issue with our website or technical errors that could incorrectly display a free shipping offer, we are not liable for those discrepancies. We are committed to transparency, and any changes to shipping costs will be clearly communicated during the checkout process, in accordance with our Terms and Conditions.

Price Representation:

Prices listed on our website are final and include all applicable taxes. Any additional fees will be disclosed during checkout. We do not engage in misleading price representations.

Product Description and Images:

The product images and descriptions on our website are for illustrative purposes only. While we aim to match products as closely as possible to the images shown, variations may occur, including but not limited to design, color, and brand. 

1. Introduction

1.1 By accessing and purchasing from www.gifttree.com.au, you acknowledge and agree to the following Terms & Conditions.

1.2 Gift Tree AU Limited operates as a hybrid business, combining both retail and drop-shipping models.

• We stock high-demand products in our Australian inventory for fast delivery.
  
• We also source products from third-party suppliers in Australia, New Zealand, and internationally through a drop-shipping model.
  
• Products ordered via drop-shipping are shipped directly from our suppliers to customers.
  

1.3 Gift Tree AU Limited does not manufacture, warehouse, or physically inspect every product sold on our website.

2. Purchasing on Our Website

2.1 Eligibility

Purchases and deliveries are strictly limited to customers residing in Australia who can lawfully enter contracts online.
Gift Tree reserves the right to determine purchase eligibility at our sole discretion.

2.2 Payment & Currency

You must provide valid and authorized payment details when placing an order.

Overseas customers purchasing for delivery within Australia acknowledge that:

• Prices are calculated in Australian Dollars (AUD).
  
• The final price will depend on the exchange rate at the time of payment processing.
  

3. Business Model & Product Disclaimer

3.1 Retail & Drop-shipping

80% of our sales come from products we stock in Australia for fast shipping.
Other products are drop-shipped from our Australian or international suppliers.

3.2 Product Sourcing & Variations

Product branding, packaging, or minor specifications may differ from the images and descriptions provided.
We do not guarantee that any product will be identical to the product photos, as suppliers may update packaging or product details.

4. Order Processing & Shipping

4.1 Shipping Methods

Orders may be shipped from Australia, New Zealand, or overseas via our suppliers.
Shipping times are estimates only and may vary due to:

• Supplier processing times
  
• Courier delays
  
• Customs clearance
  

4.2 Tracking & Delivery

Tracking numbers may not be available for all orders due to supplier logistics.
Once an order is shipped, Gift Tree AU Limited is not responsible for:

• Lost, delayed, or undelivered shipments.
  
• Orders arriving later than expected.
  

5. Refunds, Returns & Warranty Disclaimer

5.1 No Product Warranties

Gift Tree AU Limited does not provide warranties on any products sold.
If a product is damaged, faulty, or not as described, customers must contact the original supplier or manufacturer for warranty claims.

5.2 Refunds & Returns

Refunds or replacements are only available if required under the Australian Consumer Law (ACL) and subject to supplier policies.
We are not responsible for product dissatisfaction based on:

• Branding
  
• Appearance
  
• Minor specification differences
  

6. Australian Consumer Law (ACL) & Fair Trading Act (FTA) Compliance

6.1 Legal Compliance

Gift Tree AU Limited complies with the Australian Consumer Law (ACL) and Fair Trading Act (FTA) as required by Australian law.
However, as a drop-shipping business, we are not the direct supplier or manufacturer of products.

6.2 Liability for Product Issues

If a product is faulty, defective, or not as described, Gift Tree will assist in liaising with the supplier but does not accept direct liability.
Customers acknowledge that Gift Tree AU Limited is not responsible for:

• Supplier errors
  
• Branding differences
  
• Delays caused by third parties
  

7. Limitation of Liability

7.1 Disclaimers

To the fullest extent permitted by Australian law, Gift Tree AU Limited disclaims all liability for:

• Product defects, variations, or quality issues (as they are sourced from third-party suppliers).
  
• Shipping delays, lost packages, or non-delivery (caused by third-party couriers or customs).
  
• Any indirect, incidental, or consequential damages resulting from the purchase or use of any product.
  
• Disputes regarding product branding, packaging, or minor changes in specifications.
  

8. Governing Law & Jurisdiction

8.1 Legal Compliance

These Terms & Conditions are governed by Australian law. By making a purchase, you agree that any disputes will be handled under Australian jurisdiction.

8.2 Commerce Commission Protection

Gift Tree AU Limited cannot be held liable for penalties or claims imposed by the Australian Competition and Consumer Commission (ACCC) regarding:

• Third-party supplier issues
  
• Shipping delays or branding discrepancies
  

The product you receive may be from a different brand, but it will meet or exceed the quality standards of the advertised item. We reserve the right to provide a similar product of equal or greater value if the original item is unavailable.

9. Customer Support and Queries

If you have any concerns or require further assistance regarding your order, please contact us at sales@gifttree.com.au.
Our customer service team is here to resolve any issues promptly and will provide you with updates regarding your order.